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Service delivery and customer experience - analytical essay service delivery and customer experience on perceived service quality monash working paper. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's. To create your customer service skills list, it helps to first write down all the work-related skills you can think of, just like you did when researching for your work experience section think about what you are good at and how it might apply to a customer service job. - tesco's customer service customer service is the most important aspect of any business without an adequate relationship with its consumer base, a company is at an enormous disadvantage today's world competition is very strong in every kind of businesses.